FAQs
1. What is Sanlivna?
Sanlivna is a unique skincare set designed for effectiveness and gentleness. Our products are crafted to nourish, hydrate, and rejuvenate your skin every day.
2. What does the Sanlivna set include?
The Sanlivna set contains a comprehensive range of skincare products, including a cleansing oil, soothing toner, foam, and Clear Pad. Details can be found on the product page.
3. Are Sanlivna products suitable for all skin types?
Yes, Sanlivna products are formulated to suit all skin types, including dry, oily, combination, and sensitive skin.
4. How do I use Sanlivna products?
Each product comes with detailed usage instructions. Generally, we recommend using the cleansing gel morning and evening, the serum before the cream, and the mask 2-3 times a week.
5. Do Sanlivna products contain parabens or artificial fragrances?
No, our products are free from parabens, artificial fragrances, and other harmful chemicals.
6. Can I use Sanlivna products if I have acne?
Yes, Sanlivna products are suitable for acne-prone skin. They help keep your skin clean and hydrated, supporting the regeneration process.
7. How long does shipping take?
Standard shipping takes 6 to 11 business days. Detailed delivery information is available in the "Shipping and Delivery" section on our website.
8. Do you offer returns if the product doesn’t meet my expectations?
Yes, we offer a 30-day return policy. If the product doesn’t meet your expectations, contact us to start the return process.
9. Can I track my shipment?
Yes, once your order is placed, you will receive a tracking number to monitor your shipment's status.
10. How long will this set last me?
Each product in the set is designed to last approximately 2-3 months with consistent daily use, though this may vary based on individual usage habits.
11. Do you offer discounts on Sanlivna sets?
Yes, we regularly organize promotions and offer discounts on sets. Provide us with your email to stay updated on our promotions.
12. When will I see the first results?
Most users observe noticeable changes within 1-2 weeks, including smoother skin and less redness. To achieve optimal results, incorporate the set into your daily skincare regimen consistently.
13. What are the size of products?
HEARTLEAF 70% DAILY LOTION: 200ml.
HEARTLEAF QUERCETINOL PORE DEEP CLEANSING FOAM: 150ml.
HEARTLEAF PORE CONTROL CLEANSING OIL: 200ml.
HEARTLEAF 77% SOOTHING TONER: 250ml.
NIACINAMIDE 10%+TXA 4% SERUM: 30ml
14. Can I contact customer support if I have any questions?
Yes, our customer support team is here to help. You can reach us at info@mysanlivna.com or use the contact form on our website.
15. How can I place an order for Sanlivna products?
You can place an order directly on our website. Add products to your cart, fill out your delivery information, and complete your payment – it’s quick and simple!
If you have any additional questions, feel free to reach out! 😊